Refund policy

Last updated: May 27, 2026

At Joyarti, every item is made especially for your order.

Because each piece is custom-made, we usually cannot accept standard returns or exchanges for change of mind in the same way a regular retail item might.

But if your item arrives damaged, has a production issue, is lost, or is materially different from the order you placed, please contact us. We will review the issue carefully and help with an appropriate solution.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. Covered Issues

Please contact us within 4 weeks of delivery, or within 4 weeks after the estimated delivery date for a lost package, if your item:

Arrives damaged
Has a clear production defect
Is the wrong item
Is missing a material customization that was included in your order
Is materially different from the product, design, size, color, or customization option you selected
Is confirmed lost after the estimated delivery window has passed

For covered issues, we will review the situation and provide an appropriate remedy as required by law.

Depending on the issue, this may include:

A replacement or remake
A refund
Store credit
Another appropriate solution

Please include your order number, a short description of the issue, and clear photos of the item and packaging if relevant.

If we ask you to return an item for review, we will provide return instructions by email.

Please do not send items back without contacting us first.

2. Lost Packages

If your package has not arrived after the estimated delivery window has passed, please contact us within 4 weeks of the estimated delivery date.

We will review the tracking information and help determine the next step.

If the package is confirmed lost, we will provide an appropriate remedy, which may include a replacement, remake, refund, store credit, or another resolution.

If tracking shows that a package was delivered to the correct address, replacement or refund options may be limited unless the carrier information or other facts show a delivery issue.

3. Custom Orders, AI-Assisted Results, and Creative Expectations

Joyarti items are personalized and made to order.

We use AI-assisted creative tools and design workflows to help turn your photos, prompts, reference images, style choices, gift preferences, and product selections into artwork, previews, mockups, 3D model-related outputs, recommendations, and physical products.

Because the final result moves from a digital preview to a physical material, small differences may occur between the preview and the final item.

These may include differences in color, placement, cropping, scale, texture, surface finish, material appearance, print edge, product fit, or product shape.

AI-assisted creative results may also include natural variation.

A preview is intended to show the likely creative direction and overall composition, but it is not an exact guarantee of every physical detail.

Minor differences caused by screen settings, monitor calibration, lighting, material texture, production method, product shape, or normal AI-assisted creative variation are not usually considered production defects.

If the final item arrives damaged, defective, wrong, missing a material customization, or materially different from the order you placed, please contact us. We will review the issue carefully and help with an appropriate solution.

4. What “Materially Different” Means

An item may be considered materially different if it clearly does not match the order you placed in a significant way.

Examples may include:

You received the wrong product
You received the wrong size, color, or material
A major customization included in your order is missing
The design was placed on the wrong product
The item has a major printing, manufacturing, or production defect
The final item is clearly inconsistent with the approved preview, selected style, or order details in a significant way

An item is usually not considered materially different because of:

Minor color variation between screen and physical product
Minor placement, cropping, scale, texture, finish, or material variation
Normal AI-assisted creative variation
Differences caused by monitor settings, lighting, material texture, or production method
Subjective dislike of a style that is consistent with the preview and order details
User-uploaded image quality issues
User-submitted text, prompt, photo, file, or order detail errors

5. What Usually Is Not Covered

Because each item is made for one order, we usually cannot offer refunds, returns, or exchanges for:

Change of mind after production has started
Choosing the wrong product, size, color, material, style, quantity, or customization option
Uploading the wrong photo, file, prompt, text, name, date, message, or reference image
Entering an incomplete, outdated, or incorrect shipping address
Spelling, punctuation, grammar, or text errors submitted by you
Low-resolution, blurry, cropped, shadowed, obstructed, or otherwise unsuitable uploaded images
Minor color differences between screen preview and final product
Minor placement, cropping, scale, texture, finish, or material differences
Subjective creative preference after production has started
A result that is stylistically different from what you imagined, but consistent with the preview, selected style, and order details
Packages marked delivered to the correct address, unless carrier information or other facts show a delivery issue
Orders that are still within the estimated production or delivery window

Even if an issue is not covered for a refund or replacement, you can still contact us. We will review your message and let you know what options may be available.

6. Order Changes and Cancellations

Production can begin soon after an order is placed.

If you notice something that needs to change, contact us as soon as possible at support@joyarti.com.

If production has not started yet, we will try to help.

Once production or shipping has started, changes and cancellations may not be possible.

If we believe we will not be able to ship your order, or meet the delivery estimate shown at checkout, we may contact you with an updated estimate. Where required by applicable law, we will ask whether you agree to the delay. If you do not agree to the delay, or if we cannot obtain your consent where required, we will cancel and refund the affected unshipped item.

7. Returns

Because Joyarti items are custom-made, we usually do not accept physical returns unless we specifically ask you to send the item back.

If a return is needed for review, we will share the next steps with you by email.

Please do not send items back without contacting us first.

8. Resolution Limits

Except where required by applicable law, any refund, replacement, remake, store credit, or other order-related resolution will generally be limited to the amount paid for the affected item or order.

We understand that many custom orders are made for meaningful moments.

However, we are generally not responsible for additional losses related to missed gifting dates, event deadlines, personal expectations, or delays outside our control.

This does not limit any remedy available to you for a covered issue, such as an item that arrives damaged, has a production defect, is materially different from your order, or is confirmed lost under this policy.

9. Refund Timing

If a refund is approved, it will be processed back to your original payment method unless you choose or agree to another refund method, or unless otherwise permitted by applicable law.

After the refund is issued, your bank or payment provider may need additional time to post it to your account.