Contact information

We’re here to help.

Whether you have a question about your order, need help with a product, or want to share feedback, you can reach us at the email below.

How to Reach Us

Email: support@joyarti.com

We respond within 1–2 business days, Monday through Friday.

If you’re contacting us about an existing order, please include your order number so we can help you faster.

For Order Support

To help us review your request, please include:

Your order number
A short description of the issue
Clear photos of the item and packaging, if your item arrived damaged or has a production issue

If you notice something that needs to change after placing an order, contact us as soon as possible.

Once production or shipping has started, changes may not always be possible.

Common Topics

Order & Shipping

Once your order ships, you’ll receive tracking information by email.

If your tracking has not updated for a few days, your package may still be moving through the carrier network.

Product Issues

If your item arrives damaged, has a production issue, is lost, or doesn’t match the order you placed, contact us within 4 weeks of delivery or the estimated delivery date.

Please include your order number, a photo if relevant, and a short description of the issue.

We’ll review the issue and help with an appropriate solution.

Design & Customization Help

If you have a question before placing an order, we can help with photo quality, product selection, or general design guidance.

Because Joyarti products are personalized and made to order, please review your product, design, preview, text, image, size, color, quantity, shipping address, and order details carefully before placing an order.

Partnerships & Collaborations

For partnership, creator, or brand inquiries, please email us with the subject line “Collaboration Inquiry.”

If a collaboration, creator post, testimonial, review, or endorsement is sponsored, gifted, incentivized, affiliate-based, employee-related, or otherwise connected to Joyarti in a way consumers may not reasonably expect, that connection must be clearly disclosed where required by law.